Tablet-first
Large controls and clear steps – made for working at the machine.
Axora AI Service Intelligence
The digital workshop. Repair, rethought.
Axora AI Service Intelligence guides every service case through your workshop: from goods receipt via QR code, damage assessment on a tablet and dispatching to inspection report, acceptance and dispatch – with feedback to your ERP.
Pilot projectIn a pilot project with our reference customer Gerima
- Tablet + PIN sign-in right in the workshop
- 6 languages for international teams
- 7 stations from receipt to dispatch
- Overview
- Goods receipt
- Damage assessment
- Dispatching
8in goods receipt
5in repair
3for acceptance
- GSN 24-0817 · milling headDamage assessment · 4 items markedFindings
- GSN 24-0812 · spindleTechnician assignedScheduled
- GSN 24-0809 · gearboxSpare part requestedWaiting
- GSN 24-0801 · rotary tableInspection report createdAcceptance
ReferenceDeveloped in a pilot project with our reference customer Gerima.
The problem today
Service know-how lives in heads, notes and e-mails.
Paperwork
Findings, photos and parts lists are created on paper and later typed into the system with great effort.
Lack of transparency
Where is which order? Questions between workshop, office and customer cost time every day.
Searching instead of repairing
Without direct access to exploded-view drawings, identifying spare parts is cumbersome.
The end-to-end process
One service case, one end-to-end process.
Every station sees what happened before – and reports its result back.
- 01Goods receiptRegister the device via QR code and assign it to the service case.
- 02Damage assessmentInspect on a tablet, take photos and mark parts directly in the exploded-view drawing.
- 03DispatchingPrioritise orders and assign them to technicians.
- 04Repair & testingDocument the repair and create the inspection report.
- 05Acceptance & dispatchAcceptance report and dispatch – with feedback to the ERP.
Business prompting
You speak business. Axora speaks AI.
You state your request in the language of your field. Axora connects data, knowledge, business logic and AI – and delivers a result you can keep working with.
Your request
Milling head GSN 24-0817 has arrived – start the damage assessment.
Axora orchestrates
- Load master data and history from the ERP
- Open the matching exploded-view drawing
- Take over marked parts as line items
- Hand the findings over to dispatching
Result
Findings recorded – ready for dispatching
- 4 items taken over from the drawing
- Photos assigned to the service case
- Status updated in the ERP
Illustrative example
Highlights
Made for the workshop, not for the desk.
Exploded views with hotspots
Tap parts directly in the drawing instead of typing part numbers.
PIN sign-in
Employees sign in with a tile and PIN, administrators with their company account.
6 languages
German, English, Spanish, French, Italian and Turkish.
ERP connection
Master data comes from your ERP, and feedback goes straight back to it.
Complete records
Inspection and acceptance reports document every service case traceably.
In preparation
- Quotes directly from the findings
- Guided repair steps for technicians
- Analytics across all service cases
Built from Axora building blocks
Never starting from scratch.
Every Axora app is assembled from proven platform building blocks. What works in one app is available to all the others.
See the platform & docking stationIntegrated into your system landscape
- ERP system
- Exploded-view drawings
- Tablet & browser (PWA)
- Microsoft sign-in
- AI Process Steering
- Building blockSign-in & permissionsAll apps in one place – with a single sign-in and clear roles and permissions.
- Building blockSystem integrationYour ERP, databases and files are available to all apps – without duplicate data entry.
Goes well with
Data protection & operation
- Secure servers in FrankfurtOperated in a data centre in Frankfurt am Main, Germany. The AI models run exclusively in the EU.
- Data protection under the GDPRWith a data processing agreement (DPA). AI models are accessed only through a central, controlled interface.
- On-premise as an optionFor maximum data sovereignty, we can also run Axora on your own server on request.
See AI Service Intelligence in action
We show you the app based on your workflows and work out together which adjustments make sense for your company.