Plan timelines
Plans, groups and activities on one timeline – deviations become visible.
Axora AI Process Steering
Don’t just see processes. Steer them.
Axora AI Process Steering is the control layer above your service: maintain plans and timelines, accompany service cases with quote, approvals and ERP order – and ask an assistant about the process status by text or voice.
Pilot projectIn a pilot project with Gerima – as an extension of Service Intelligence
- 1 cockpit for all service cases
- Text + voice assistant in the process
- 6 languages in the interface
- Plans
- Service cockpit
- Assistant
- Settings
4open quotes
2approvals due
9ERP orders
- GSN 24-0817 · quoteItems from the findings · waiting for customerOpen
- GSN 24-0812 · approvalCustomer has agreedApproved
- GSN 24-0809 · ERP orderOrder created from quoteDone
- Plan Q4 · assemblyMilestone movedCheck
ReferenceDeveloped in a pilot project with Gerima – as the control layer for Axora AI Service Intelligence.
The problem today
Many systems, little control.
Scattered information
Quote, approval and order sit in different systems and mailboxes.
Late reaction
Deviations from the plan often only surface when deadlines are already at risk.
Coordination by e-mail
Approvals and questions run through e-mail threads – without a clear status.
The end-to-end process
From plan to ERP order.
Process Steering connects planning and service cases into one controllable workflow.
- 01PlanMaintain plans and timelines, assign groups and activities.
- 02Take over the service caseSee findings from Service Intelligence in the cockpit.
- 03QuoteTake over quote items directly from the ERP.
- 04ApprovalObtain approvals and keep an eye on their status.
- 05ERP orderCreate the order in the ERP from the approved quote.
Business prompting
You speak business. Axora speaks AI.
You state your request in the language of your field. Axora connects data, knowledge, business logic and AI – and delivers a result you can keep working with.
Your request
Which service cases are waiting for customer approval?
Axora orchestrates
- Read service cases from Service Intelligence
- Match quotes and approval status
- Assess due dates against the plan
- Answer with links into the cockpit
Result
2 service cases are waiting for approval
- GSN 24-0817: quote open for 3 days
- GSN 24-0805: customer question
- Follow up directly from the cockpit
Illustrative example
Highlights
The control layer for your service.
Service cockpit
Every service case with findings, quote, approvals and ERP order at a glance.
Quotes from the ERP
Quote items come from your ERP – no double entry.
Assistant via text and voice
Ask about the process status and get answers in context.
Flexible sign-in
Company account or one-time code by e-mail – also for participants without an account.
6 languages
Interface in German, English, Spanish, French, Italian and Turkish.
Built from Axora building blocks
Never starting from scratch.
Every Axora app is assembled from proven platform building blocks. What works in one app is available to all the others.
See the platform & docking stationIntegrated into your system landscape
- AI Service Intelligence
- ERP system
- Microsoft sign-in
- Building blockSign-in & permissionsAll apps in one place – with a single sign-in and clear roles and permissions.
- Building blockSystem integrationYour ERP, databases and files are available to all apps – without duplicate data entry.
- AppAxora AI Service IntelligenceThe digital workshop for repair and service
Goes well with
Data protection & operation
- Secure servers in FrankfurtOperated in a data centre in Frankfurt am Main, Germany. The AI models run exclusively in the EU.
- Data protection under the GDPRWith a data processing agreement (DPA). AI models are accessed only through a central, controlled interface.
- On-premise as an optionFor maximum data sovereignty, we can also run Axora on your own server on request.
See AI Process Steering in action
We show you the app based on your workflows and work out together which adjustments make sense for your company.